Privacy Policy

1. Introduction

JAI Customer Care & Service Management System ("Application", "App", "we", "our", or "us") is designed to manage customer complaints, service requests, warranty claims, job card processing, and service operations for JAI trailers and related products.

This Privacy Policy explains how we collect, use, disclose, and protect information when users access and use our mobile application and related services.

By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

• User Name
• Employee ID
• Mobile Number
• Email Address
• Designation and Role
• Fleet Operator Details
• Driver Details
• Customer Contact Information

Vehicle and Complaint Information

• Trailer Registration Number
• Truck Registration Number
• Prime Mover Details
• Vehicle Registration Date
• Kilometer Reading
• Complaint Details
• Service History
• Warranty Information

Location Information

The Application may collect location information to:

• Identify breakdown locations
• Assign Service Engineers
• Allocate Authorized Service Centres (ASC)
• Verify service visits and job completion activities

Location data is collected only for business and service operations.

Photos and Media

Users may upload:

• Vehicle Images
• Complaint Images
• Repair Images
• Warranty Verification Images
• Job Completion Images

These images are used solely for complaint processing, service verification, and warranty claim management.

Device Information

• Device Model
• Operating System Version
• App Version
• Device Identifiers
• Network Information

3. How We Use Information

We use collected information to:

• Register customer complaints
• Allocate Service Engineers
• Create and manage Job Cards
• Verify warranty eligibility
• Process repair and service requests
• Approve and manage claims
• Send notifications and alerts
• Generate service reports
• Improve application performance and security
• Maintain service records

4. Data Sharing

We may share information with:

• Customer Care Executives (CCE)
• Sales Executives
• Service Engineers
• Authorized Service Centres (ASC)
• Area Managers
• Service Heads
• Business Heads

Information is shared only as required for service execution, warranty processing, claim approval, and business operations.

We do not sell personal information to third parties.

5. Notifications

The Application may send:

• Email Notifications
• SMS Notifications
• In-App Notifications

Notifications are used for:

• Complaint Registration
• Complaint Assignment
• Job Card Creation
• Warranty Verification
• Claim Approvals
• Service Completion Updates

6. Data Security

We implement appropriate technical and organizational measures to protect information against:

• Unauthorized Access
• Unauthorized Disclosure
• Alteration
• Loss or Destruction

Access to information is restricted based on user roles and permissions.

7. Data Retention

We retain information for as long as necessary to:

• Provide Services
• Maintain Warranty Records
• Process Claims
• Meet Legal, Regulatory, and Business Requirements

When information is no longer required, it will be securely deleted or anonymized.

8. User Responsibilities

• Maintaining Login Credential Confidentiality
• Using the Application Only for Authorized Business Purposes
• Providing Accurate Information

Any unauthorized use of the Application may result in access restrictions.

9. Third-Party Services

The Application may use third-party services such as:

• Cloud Hosting Providers
• Email Service Providers
• SMS Gateway Providers
• Analytics and Crash Reporting Services

These service providers may process information only for providing their services to the Application.

10. Children's Privacy

The Application is intended solely for authorized business users and is not directed toward children under 18 years of age.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the Application and/or associated websites. Continued use of the Application after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us